Frequently Asked Questions

Everything you need to know about your ICONIC glow.

Where is my order? How can I track it?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your package's journey from our warehouse to your doorstep.

Are ICONIC London products cruelty-free?

Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals, nor do we delegate this task to others.

What is your return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.

Do you offer international shipping?

Absolutely! ICONIC London ships to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

How do I know which shade of Prep-Set-Glow to choose?

Our Original shade gives a champagne glow, Glow is perfect for sun-kissed bronzing, and Gold adds a warm, metallic luster. Check our shade guide on the product page for more details.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'buy now, pay later' options like Klarna and Afterpay in select regions.